Witness to War & Violence
National Multilingual Support Line
Witness to War & Violence is a national multilingual telephone support service for people affected by distressing events, conflicts or difficult experiences, whether here in Australia or overseas. People can feel the impact of global or local events in different ways, and may experience health, social or practical issues.
This service is for individuals, families and communities who are feeling distressed, need someone to talk to, or require assistance finding information about useful services and support. There is no need to wait until things get worse; you can reach out for any reason.
Service Hours: Monday to Friday (excluding public holidays) | 9:00 am to 8:00 pm (AEST/AEDT)
Who can call the telephone hotline?
Anyone across Australia can call. There is no restriction on visa type, date of arrival to Australia, country of birth, or age.
How do I speak to someone in my own language?
When you call someone who will ask you what language you would like to speak, and they will then transfer you to a bicultural worker who speaks your language. If there is no-one that speaks your language at that time, we will arrange a professional telephone interpreter.
Who will I speak with?
Our team includes trained bicultural workers, counsellors and support staff who speak many languages, including Arabic, Hebrew, Dari, Ukrainian, Farsi and English. They are friendly, caring, and there to listen to you without judgment. Many of our staff share your cultural background and bring a lived understanding of the issues you may face, ensuring you speak with someone who truly comprehends your experience.
How can Witness to War & Violence help me?
A trained team member will ask you about your concerns and offer information and practical support based on your specific needs. It might simply be a safe space to talk, share your worries, or receive details about community organisations that can help.
While this is not a case management service, we can stay connected with you until you feel supported and safely linked to the right help.
How and when to call?
Call 1800 845 198, Monday to Friday 9am – 8pm (AEDT/AEST) – except public holidays.
If you need to speak with someone outside of these hours, you can call Lifeline on 13 11 14 or Beyond Blue on 1300 22 46 36 and ask for an interpreter. If you or someone you know is in danger and needs help immediately call 000, or contact the appropriate specialist crisis intervention services.
How long will the call be?
This will depend on your reason for calling. Our staff will be guided by you and will help point you in the right direction.
Can I talk to someone face-to-face?
This is a telephone based service only. If you prefer to speak with someone in person, we can help link you in with other services that can provide this support.
Will my information be kept private?
Our services are confidential. You do not need to provide identifying details. Your conversation between you and our staff will be kept private. If you would like a follow-up care, we may record the details to provide appropriate support when necessary. We will not share information about you or this call without your consent unless we have concerns that you or someone else is at risk.
How much will it cost?
There is no cost. Our services are free of charge.